Delivery Policy
Effective Date: February 26, 2025
At BitsyCoin, we aim to provide fast and reliable delivery for all our customers. This Delivery Policy outlines the procedures and guidelines for shipping your orders, including delivery times, shipping methods, and associated costs.
1. Shipping Methods
We offer various shipping options to meet your needs. During the checkout process, you will be able to choose from the following shipping methods:
- Standard Shipping: Estimated delivery time is typically 5-7 business days for domestic orders, depending on your location.
- Expedited Shipping: Estimated delivery time is 2-3 business days for domestic orders.
- International Shipping: Delivery times for international orders may vary based on the destination country, with typical delivery times ranging from 7-14 business days.
2. Shipping Costs
Shipping costs are calculated during the checkout process based on the shipping method you select and your delivery location. The cost will be displayed before you complete your order, allowing you to review the shipping charges prior to payment. You will also be notified of any applicable taxes or duties for international shipments.
3. Order Processing Time
Orders placed through our website will be processed within 1-2 business days after your order is confirmed and payment has been authorized. Orders placed on weekends or holidays will be processed on the next business day.
4. Delivery Timeframes
Delivery times depend on the shipping method you select and your location. While we strive to meet the estimated delivery times, please note that we cannot guarantee delivery by a specific date due to external factors such as weather conditions, customs delays (for international orders), and carrier-related delays.
- Domestic Orders: Typically arrive within 5-7 business days for standard shipping and 2-3 business days for expedited shipping.
- International Orders: Delivery times typically range from 7-14 business days, depending on the destination country and customs processing.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status of your delivery. You can use this tracking number on the courier’s website to get real-time updates about your shipment’s progress.
6. Shipping Restrictions
Please note that we currently only ship to addresses within the countries listed during checkout. If you are located outside of our shipping zones, please contact us to inquire about available shipping options.
Additionally, shipping restrictions may apply to certain products due to size, weight, or regulations for international shipments.
7. Delivery Issues and Delays
While we make every effort to ensure that your order is delivered on time, delays can occur. If your order has not arrived within the estimated delivery time or if there are any issues with your shipment, please contact our customer support team at info@bitsycoin.xyz.
We will work with the shipping carrier to investigate any delays and resolve the issue as quickly as possible. Please allow up to 5 business days for us to process an inquiry.
8. Missing or Damaged Items
In the rare event that your order is lost or damaged during delivery, please contact us immediately at info@bitsycoin.xyz. We will provide assistance with filing a claim with the shipping carrier and, if necessary, arrange for a replacement or refund for damaged or missing items.
9. Customer Responsibility
It is the customer’s responsibility to ensure that the delivery address provided during checkout is accurate and complete. Any issues with incorrect addresses may result in delays or undelivered packages. If an order is returned to us due to an incorrect address, the customer will be responsible for any additional shipping charges.
10. International Shipping and Customs
For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply upon delivery. These charges are determined by the destination country and are beyond our control. We recommend checking with your local customs office to understand any potential fees before placing an order.
11. Contact Information
If you have any questions or concerns about shipping, delivery times, or any other shipping-related matters, please contact our customer support team at:
Email: info@bitsycoin.xyz
Website: https://bitsycoin.xyz